Frequently Asked Questions

How do I return products?


Velours Case offers all our clients a 30 day exchange policy for their purchase from the day it was received. The company does not offer return label or refund on delivery/ duty fee cost. Click here for more information. Final Sale: Earrings and clearance Items are final sale.




How do I get in touch with a representative?


To get in touch with a representative, you may chat with us on our website (Mon- Fri 9am- 5pm EST). During off-hours you can email us at velourscase@gmail.com, or direct message us on Instagram for a quick chat.




What are my shipping fees?


The shipping fee within Canada is $21.99 CAD with tracking and insurance. World-wide shipping fee costs $35.00 CAD, plus tracking and insurance.




What are the delivery timelines?


Due to the high volume of shipments during these times, shipping couriers are unable to guarantee exact delivery date. Approximate time of arrival within Canada is 5-7 business day. Worldwide estimate is 7-12 buisness days.




Where do you ship to?


We ship world-wide. Charges Vary for international packages. Duties and taxes are not covered by Velours Case.